1. Policy types

Properties may use flexible, moderate, or strict cancellation policies.

2. Flexible

Guests can cancel up to 24 hours before check-in.

3. Moderate

Guests can cancel up to 5 days before check-in.

4. Strict

Cancellations are reviewed manually based on host rules and the specific case.

5. Guest cancellation

Guests may request cancellation before stay completion when the booking is eligible.

6. Host cancellation

Hosts may cancel for reasonable causes such as emergency, serious property issue, safety issue, or major availability mistake.

7. BesaStay cancellation

BesaStay may intervene for fraud, safety, rule violations, suspicious activity, or legal requests.

8. Payments and refunds

Because the current model is manual, refunds are coordinated between guest and host until BesaStay enables online payments.

9. Reserved dates

Accepted booking dates become unavailable. Cancelled bookings may release dates when safe.

10. Disputes

Users can open support tickets for disputes.